Friday, August 1, 2008

Thank You For Putting Customer Satisfaction Last!

Taking a break from the normal week to write on this topic that has been bothering me for quite a while. If a company loses your data… and you are at risk for identity theft, they think it is kosher to offer you “up to one year of identity theft monitoring”.

So my question is… What about the next 2-20 years of your life?

A quick search on Google reveals that credit monitoring costs sit in the $12/month range. Yes that means if they lose your Social Security Number, Credit Card Numbers, PINs, etc… They owe you just $144. A sort of… “Oops! Sorry we lost your data.”

Five years down the road when someone decides to cash in on the theft they have made of YOUR data… Weellllllll… You’re on your own!

What organizations should start doing (besides including security in everything they do) is at least offer a lifetime worth of this service. This would say “We are extremely sorry that we lost your data, we will do anything we can to make sure that it will not be used maliciously. And if someone does… this will help you be able to stop them before they get anything!”

So until that day comes... (or never)… Those who have had their identity stolen will have problems like this guy... for years to come for much longer than “up to one year.”

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